Hanssens, based in Roeselare, is a specialized integration partner for communication and telephony solutions within police zones. We support zones end-to-end in the implementation of Microsoft Teams telephony, including Direct Routing (on-premise or cloud), hybrid integrations with existing infrastructure, and assistance throughout the full DRI validation process.

We also have extensive expertise in other communication platforms such as Mitel and 3CX, enabling us to deliver technically sound and strategically grounded migrations as well as hybrid environments. With proven experience in police environments and ISO27001:2022 certification, we ensure a secure, robust, and future-proof architecture.

Beyond basic connectivity, we provide functional added value through reverse lookup, integration of external databases, and optional reception and dispatching software (Roger365) as an extension to standard Teams Call Queues. In doing so, we help police zones evolve towards an integrated communication platform aligned with their operational reality, both today and within a phased future roadmap.